Kim S. Campbell
University of North Texas
Technical Communication
(940) 565-4458
Email:

Education

PhD, Louisiana State University, 1990.
Major: English
Degree Specialization: Rhetoric, Composition & Linguistics
Dissertation Title: Theoretical and Pedagogical Applications of Discourse Analysis to Professional Writing

Professional Positions

Academic - Post-Secondary
Professor, University of Alabama. (August 2007 – June 2016).
Associate Professor, University of Alabama. (August 2001 – July 2007).
Assistant Professor, University of Alabama. (August 1997 – July 2001).
Associate Professor, Air Force Institute of Technology. (June 1992 – July 1997).
Assistant Professor, Auburn University. (August 1990 – May 1992).

Awards and Honors

Southeastern Conference Academic Consortium Leadership Development Fellow, Southeastern Conference. (August 2010 – July 2011).

Teaching

Teaching Experience

University of North Texas
TECM 2800, The Profession of Technical Communication, 2 courses.
TECM 4190, Technical Editing, 2 courses.
TECM 4900, Special Problems, 2 courses.
TECM 4910, Special Problems, 1 course.
TECM 4920, Cooperative Education in Technical Communication, 10 courses.
TECM 4950, Senior Capstone Course, 2 courses.
TECM 5175, Writing in Professional Settings, 1 course.
TECM 5185, Principles of Technical Communication, 1 course.
TECM 5190, Style and Technical Writing, 4 courses.
TECM 5191, Digital Literacies for Professional Communicators, 5 courses.
TECM 5195, Editing Technical Documents, 6 courses.
TECM 5200, Digital Content Strategies for Communication Professionals, 7 courses.
TECM 5640, Practicum in Technical Communication, 13 courses.

Directed Student Learning

Directed Individual/Independent Study,"Technical Communication Capstone," Technical Communication. (August 2018 – December 2018).

Dissertation Committee Member, Management. (January 2016 – February 2017).

Awards and Honors

Jay R. Gould Award for Excellence in Teaching Technical Communication, Society for Technical Communication. (March 2022 – March 2022).

Research

Published Intellectual Contributions

Book
Riley, K., Campbell, K. S., Manning, A., Parker, F. (2015). Revising Professional Writing in Science and Technology, Business, and the Social Sciences. (4th), . Hilton Head, SC: Parlay Press.
Campbell, K. S. (2015). Thinking and Interacting Like a Leader: The TILL System for Effective Leadership Communication. (2nd), . Hilston Head, SC: Parlay Press.
Campbell, K. (1995). Coherence, Continuity, and Cohesion: Theoretical Foundations for Document Design. Lawrence Erlbaum Associates.
Book Chapter
Williams, E. S., Lawrence, E. R., Campbell, K. S., Spiehler, S. (2009). The effect of emotional exhaustion and depersonalization on physician-patient communication: A theoretical model, implications, and directions for future research. Advances in Health Care Management. (Volume 8), 3–20. Emerald Group.
Campbell, K. S. (2008). Physicians and patients: How professionals build relationships through rapport management. Connecting People with Technology. 145–154.
Conference Proceeding
Friess, E., Campbell, K. S., Boettger, R. K., Lam, C. Y. (2017). Are we missing the boat? A roundtable discussion on research methods and how they define the field. IEEE International Professional Communication Society (ProComm).
Campbell, K. S. (2005). The rapport management model: How physicians build relationships with patients. International Professional Communication Conference. 422–432. Limerick, Ireland: IEEE.
Guest Editorial
Campbell, K. S. (2022). Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.. International Journal of Business Communication. 59(2), 309-311. https://doi.org/10.1177/23294884221082462
Journal Article
Campbell, K. S., Naidoo, J. S., Smith, J. (2023). When your boss says, “you need to sound more professional”: Writing style and writer attributions. International Journal of Business Communication. Sage.
Campbell, K. S., Swisher, V. (2023). A Maturity Model for Content Strategy Development and Technical Communicator Leadership. Journal of Technical Writing and Communication. 53(4), 286-309. Sage.
Lam, C., Campbell, K. (2021). Follow the leader? The Impact of Leader Rapport Management on Social Loafing. Business Communication Quarterly. Association of Business Communication.
Campbell, K. S., Naidoo, J. S., Campbell, S. M. (2020). Hard or Soft Sell? Understanding White Papers as Content Marketing. IEEE Transactions on Professional Communication. 63(1), 21-38.
Campbell, K. S., Lam, C. Y. (2019). The Effect of Leader Rapport-Management Feedback on Leader–Member Relationship Quality and Perceived Group Effectiveness in Student Teams. IEEE Transactions on Professional Communication. 62(3), . IEEE.
Campbell, K. S., Amare, N., Kane, E., Manning, A. D., Naidoo, J. S. (2017). Plain style preferences of US professionals. IEEE Transactions on Professional Communication. 60(4), 401-411.
Campbell, K. S., Naidoo, J. S. (2017). Rhetorical move structure in high-tech marketing white papers. Journal of Business and Technical Communication. 31(1), 94–118.
Campbell, K. S., Whitman, M. V., Holmes IV, O., Johnson, D. E. (2016). Exploring the social identity threat response framework. 35(3), 205-220.
Campbell, K. S. (2016). Flipping to teach the conceptual foundations of successful workplace writing. Business Communication Quarterly. 79(1), 54–67. http://bcq.sagepub.com/cgi/doi/10.1177/2329490615608847
Campbell, K. S., Carmichael, P., Naidoo, J. S. (2015). Responding to hostility: Evidence-based guidance for communication during planned organizational change. Business Communication Quarterly. http://bcq.sagepub.com/cgi/doi/10.1177/2329490614551570
Dulek, R. E., Campbell, K. S. (2015). On the dark side of strategic communication. Journal of Business Communication. 52(1), 122–142.
White, C. D., Campbell, K. S., Kacmar, K. M. (2012). Development and validation of a measure of leader rapport management: The LRM Scale. Journal of Behavioral and Applied Management. 13(2), 121–149.
Campbell, K. S. (2012). Just-in-case and just-in-time use of a video lecture-tutorial to teach students to manage tone in professional writing. Journal of Organizational Behavior Education. 5, 135–144.
Brammer, C., Amare, N., Campbell, K. S. (2008). Culture shock: Teaching writing wthin interdisciplinary contact zones. Across the Disciplines. 5(July), 1–15.
Campbell, K. S. (2007). Dank je, domo arigato, and thanks. IEEE Transactions on Professional Communication. 50(4), 273–274.
Campbell, K. S., White, C. D., Durant, R. (2007). Necessary evils, (in)justice, and rapport management. Journal of Business Communication. 44(2), 161–185. http://job.sagepub.com/cgi/doi/10.1177/0021943606297904
Campbell, K. S. (2006). Leading a project team. Other. 50(8), 1–3.
Campbell, K. S., Davis, L., Skinner, L. (2006). Rapport management during the exploration phase of the salesperson-customer relationship. Journal of Personal Selling and Sales Management. 26(4), 359–370. http://mesharpe.metapress.com/openurl.asp?genre=article&id=doi:10.2753/PSS0885-3134260403
Campbell, K. S., Davis, L. (2006). The sociolinguistic basis of managing rapport when overcoming buying objections. Journal of Business Communication. 43(1), 43–66. http://job.sagepub.com/cgi/doi/10.1177/0021943605282098
Campbell, K. S., White, C. D., Johnson, D. E. (2003). Leader-member relations as a function of rapport management. Journal of Business Communication. 40(3), 170–194.
Robinson, D. F., Savage, G. T., Campbell, K. S. (2003). Organizational learning, diffusion of innovation, and international collaboration in telemedicine.. Health Care Management Review. 28(1), 68–78. http://www.ncbi.nlm.nih.gov/pubmed/12638374
Campbell, K. S., Mothersbaugh, D. L., Brammer, C., Taylor, T. (2001). Peer versus self assessment of oral business presentation performance. Business Communication Quarterly. 64(3), 23–42.
Savage, G. T., Campbell, K. S., Patman, T., Nunnelley, L. L. (2000). Beyond managed costs. Health Care Management Review. 25(1), 93–108.
Campbell, K. S. (2000). Research methods course work for students specializing in business and technical communication. Journal of Business and Technical Communication. 14(2), 223–241.
Campbell, K. S. (1999). Collecting information: Qualitative research methods for solving workplace problems. Technical Communication. 46(4), 532–545.
Campbell, K. S., Brammer, C., Amare, N. (1999). Exploring how instruction in style affects writing quality. Business Communication Quarterly. 62(3), 71–86.
Campbell, K. S., Follender, S. I., Shane, G. (1998). Preferred strategies for responding to hostile questions in environmental public meetings. Management Communication Quarterly. 11(3), 401–421. http://mcq.sagepub.com/cgi/doi/10.1177/0893318998113003
Campbell, K. S., Parker, F., Follender, S. I. (1996). Responding to hostile questions: More insights from speech act theory. Technical Communication Quarterly. 5(2), 151–167.
Parker, F., Campbell, K. S. (1993). Linguistics and writing: A reassessment. Other. 44(3), 295–314.
Campbell, K. S. (1991). Structural cohesion in technical texts. Other. 21(3), 221–237.
Campbell, K. S. (1990). A lesson in polite non-compliance: Gawain’s coversational strategies in Fitt 3 of Sir Gawain and the Green Knight. Other. 28(1-2), 53–62.
Campbell, K. S. (1990). Explanations in negative messages: More insights from speech act theory. Journal of Business Communication. 27(4), 357–376.
Campbell, K. S., Riley, K., Parker, F. (1990). You-perspective: Insights from speech act theory. Other. 20(2), 189–199.
Campbell, K. S. (1989). Review: A Linguistic Study of American Punctuation by Charles F . Meyer. Other. 40(2), 242–243.
Other
Campbell, K. S. (2022). Resume Submission Guidelines for Tech Comm Students. LinkedIn Pulse. https://www.linkedin.com/pulse/resume-submission-guidelines-tech-comm-students-kim-sydow-campbell/
Campbell, K. S. (2022). Guidelines for Content in Tech Comm Student Resumes. LinkedIn Pulse. https://www.linkedin.com/pulse/guidelines-content-tech-comm-student-resumes-kim-sydow-campbell/
Campbell, K. S. (2020). Job Search Advice for Tech Comm Students. LinkedIn Pulse. https://www.linkedin.com/pulse/job-search-advice-tech-comm-students-kim-sydow-campbell/

Presentations Given

Invited Talk

Campbell, K. S. (Author & Presenter), International University Network for Technical Communication, How do YOU search for existing knowledge? Listening to academics and practitioners in business/professional/technical communication across the globe, tekom EU, Virtual, Ireland. (2022).

Campbell, K. S. (Author & Presenter), Business Communication Research Committee, Conducting High-Quality Integrative Literature Reviews, Association for Business Communication, ABC YouTube Channel, United States of America. (2022).

Keynote/Plenary Address

Campbell, K. S. (Author & Presenter), Fall 2023 Analytics Summit, Content Creation with AI: From Research and Ideation to Drafting and Editing, Toyota Financial Services, virtual, United States of America. (2023).

Oral Presentation

Campbell, K. S. (Author & Presenter), Boettger, R. K. (Author), Smith, J. (Author & Presenter), Lam, C. Y. (Author), Association of Business Communication Conference, Exploring how AI writing tool instruction shapes attitudes, Denver, CO, United States of America. (2023).

Panel Presentation

Campbell, K. S. (Panelist), CPTSC Conference 2017, Support for Associate Professors and Mid-Career Faculty in Technical Communication, Council on Programs in Technical and Scientific Communication, Savannah, Georgia, United States of America. (2017).

Friess, E. (Author & Presenter), Boettger, R. K. (Author & Presenter), Campbell, K. S. (Author & Presenter), Lam, C. Y. (Author & Presenter), IEEE International Professional Communication Conference (ProComm) 2017, Are we missing the boat? A roundtable discussion on research methods and how they define our field, IEEE ProComm, Madison, WI, United States of America. (2017 – 2017).

Paper

Campbell, K. S. (Author & Presenter), Annual Conference of the Association for Business Communication, Where do you search for business communication research? Exploring results for common databases, Association for Business Communication, Tampa Bay, Florida, United States of America. (2022 – 2022).

Campbell, K. S. (Author & Presenter), Naidoo, J. S. (Author), ProComm, Hard- and soft-sell marketing in white papers, IEEE Professional Communication Society, Madison, Wisconsin, United States of America. (2017).

Campbell, K. S. (Author & Presenter), Naidoo, J. S. (Author & Presenter), ProComm, Best practices for data visualization, IEEE Professional Communication Society, Austin, TX, United States of America. (2016).

Campbell, K. S. (Author & Presenter), Association for Business Communication Convention, Reader perception of workplace-writer attributes, Seattle, WA, United States of America. (2015).

Media Contributions

Internet
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (March 27, 2024).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (February 13, 2024).
"A Maturity Model for Content Strategy Development and TechComm Leadership (with Val Swisher)," The Content Wrangler Channel. (January 23, 2024).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (December 13, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (October 31, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (September 27, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (August 29, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (July 26, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (June 21, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (May 23, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (April 25, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (March 23, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahavan)," LinkedIn Live. (February 21, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (January 24, 2023).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (November 29, 2022).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (October 18, 2022).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (September 28, 2022).
"Content Strategy & Tech Docs for Grad Students with Dr. Kim Sydow Campbell," All Things Content Podcast with Kevin Nichols. (September 13, 2022).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (August 31, 2022).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (July 18, 2022).
"Fix This Writing! Two Experts Show How to Make Bad Writing Better (with Leslie O'Flahaven)," LinkedIn Live. (June 21, 2022).
"Discovering the Benefits of Academia and Corporate Partnership with Kim Campbell," Inside Tech Comm Podcast with Zohra Mutabanna. (March 31, 2022).
"Teaching Technical Writing," The Not-Boring Tech Writer Podcast. (October 30, 2018).
"How to Boost Your Career by Writing a White Paper," Dice Insights. (August 17, 2016).

Awards and Honors

Kitty O. Locker Outstanding Researcher Award, Association for Business Communication. (October 2012 – October 2012).

Service

University Service

Director, Corporate Relations. (September 1, 2020 – Present).

Committee Chair, Retention, Promotion, and Tenure Committee. (September 2020 – Present).

Committee Chair, Personnel Actions Committee. (September 2023 – May 2024).

Committee Chair, Assistant Professor Hiring Committee. (2023).

Committee Member, Academic Program Review (APR). (2022 – 2023).

Committee Member, Personnel Actions Committee. (2020 – 2023).

Committee Member, Research Misconduct Inquiry Committee. (September 8, 2022 – November 30, 2022).

Committee Member, Retention, Promotion & Tenure Committee, Theater & Dance. (September 15, 2021 – October 15, 2021).

Committee Member, MA Portfolio Review. (September 2020 – December 2020).

Committee Member, Retention & Promotion Committee for Comm Studies. (September 15, 2020 – October 15, 2020).

Professional Service

Reviewer, Journal Article, Written Communication. (2023 – Present).

Reviewer, Journal Article, IEEE Transactions on Professional Communication. (2022 – Present).

Reviewer, Journal Article, Technical Communication Quarterly. (2021 – Present).

Editorial Review Board Member, Journal of Business & Technical Communication. (2003 – Present).

Committee Member, Association for Business Communication Research Committee. (2002 – Present).

Editorial Review Board Member, International Journal of Business Communication. (2001 – Present).

Reviewer, Journal Article, IEEE Transactions on Education. (2023).

External T&P Letter Writer, Arizona State University/Interdisciplinary Humanities & Communication. (June 2023 – August 2023).

External T&P Letter Writer, Babson College/Division of Marketing. (June 2021 – August 2021).

External T&P Letter Writer, Arizona State University/Interdisciplinary Humanities & Communication. (May 2021 – July 2021).

Reviewer, Journal Article, Communication Design Quarterly. (2018 – 2020).

Reviewer, Journal Article, Management Communication Quarterly. (2018 – 2020).

Editorial Review Board Member, Business & Professional Communication Quarterly. (2008 – 2020).

External T&P Letter Writer, Brigham Young University/ Dept of Linguistics. (July 2020 – August 2020).

External T&P Letter Writer, University of Central Florida/Dept of English. (June 2020 – July 2020).

Reviewer, Book, Cambridge University Press. (2019 – 2019).

External T&P Letter Writer, Virginia Tech/Dept of Communication. (June 2019 – August 2019).

External T&P Letter Writer, Auburn University/Dept of English. (May 2019 – July 2019).

External T&P Letter Writer, Missouri State University/Dept of English. (August 2018 – September 2018).

External T&P Letter Writer, Indiana University-Purdue University/Division of Liberal Arts. (May 2018 – July 2018).

External T&P Letter Writer, Kennesaw State University/College of Humanities & Social Sciences. (May 2018 – June 2018).

External T&P Letter Writer, Zayed University/College of Business. (January 2018 – February 2018).

Reviewer, Book, IEEE-Wiley Press. (2017 – 2017).

Editorial Review Board Member, IEEE Transactions on Professional Communication. (2015 – 2017).

External T&P Letter Writer, East Carolina University/Dept of English. (June 2016 – August 2016).

External T&P Letter Writer, Texas Tech University/Dept of English. (June 2016 – August 2016).

Editor, Journal Editor, IEEE Transactions on Professional Communication. (1998 – 2008).

Consulting

For Profit Organization, Emerson Automation Solutions, United States of America. (May 2018 – August 2018).

Academic, Louisiana State University/Dept Information Systems & Decision Sciences, Baton Rouge, LA, United States of America. (March 31, 2017 – April 1, 2017).

Academic, Louisiana State University/Dept Information Systems & Decision Sciences, Baton Rouge, LA, United States of America. (April 1, 2016 – April 2, 2016).

Awards and Honors

Alfred N. Goldsmith Award, IEEE. (October 2009 – October 2009).

Emily K. Schlesinger Award, IEEE. (October 2007 – October 2007).

Service Learning Award, University of Alabama. (April 2006 – April 2006).