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Kim S. Campbell

Professor

University of North Texas

Department of Technical Communication

(940) 565-4458

Email: Kim.Campbell@unt.edu

Education

  • PhD, Louisiana State University, 1990
    Major: English
    Specialization: Rhetoric, Composition & Linguistics
    Dissertation: Theoretical and Pedagogical Applications of Discourse Analysis to Professional Writing

Professional Positions

    Academic - Post-Secondary

  • Professor, University of Alabama. University of Alabama. (2007 - 2016).
  • Associate Professor, University of Alabama. University of Alabama. (2001 - 2007).
  • Assistant Professor, University of Alabama. University of Alabama. (1997 - 2001).
  • Associate Professor, Air Force Institute of Technology. Air Force Institute of Technology. (1992 - 1997).
  • Assistant Professor, Auburn University. Auburn University. (1990 - 1992).

Teaching

Teaching Experience

    University of North Texas

  • TECM 2800 - The Profession of Technical Communication, 2 courses.
  • TECM 4190 - Technical Editing, 2 courses.
  • TECM 4250 - Writing Technical Procedures and Manuals, 1 course.
  • TECM 4900 - Special Problems, 3 courses.
  • TECM 4910 - Special Problems, 1 course.
  • TECM 4920 - Cooperative Education in Technical Communication, 10 courses.
  • TECM 4950 - Senior Capstone Course, 2 courses.
  • TECM 5175 - Writing in Professional Settings, 1 course.
  • TECM 5185 - Principles of Technical Communication, 1 course.
  • TECM 5190 - Style and Technical Writing, 4 courses.
  • TECM 5191 - Digital Literacies for Professional Communicators, 5 courses.
  • TECM 5195 - Editing Technical Documents, 6 courses.
  • TECM 5200 - Digital Content Strategies for Communication Professionals, 8 courses.
  • TECM 5640 - Practicum in Technical Communication, 14 courses.

Directed Student Learning

  • Directed Individual/Independent Study, "Technical Communication Capstone," Technical Communication. (August 2018 - December 2018).
  • Dissertation Committee Member, Management. (January 2016 - February 2017).

Awards and Honors

  • Jay R. Gould Award for Excellence in Teaching Technical Communication, Society for Technical Communication. (March 2022).
  • Kitty O. Locker Outstanding Researcher Award, Association for Business Communication. (October 2012).
  • Southeastern Conference Academic Consortium Leadership Development Fellow, Southeastern Conference. (August 2010).
  • Alfred N. Goldsmith Award, IEEE. (October 2009).
  • Emily K. Schlesinger Award, IEEE. (October 2007).
  • Service Learning Award, University of Alabama. (April 2006).

Research

Published Intellectual Contributions

    Book

  • Riley, K., Campbell, K.S., Manning, A., Parker, F. (2015). Revising Professional Writing in Science and Technology, Business, and the Social Sciences. (4th) Hilton Head, SC, Parlay Press.
  • Campbell, K.S. (2015). Thinking and Interacting Like a Leader: The TILL System for Effective Leadership Communication. (2nd) Hilston Head, SC, Parlay Press.
  • Campbell, K.S. (2013). Coherence, Continuity, and Cohesion: Theoretical Foundations for Document Design. Routledge. https://doi.org/10.4324/9780203811931

    • Book Chapter

  • Campbell, K.S. (2020). Physicians and Patients: How Professionals Build Relationships Through Rapport Management. Connecting People with Technology. 145-154. Routledge. https://doi.org/10.4324/9781315224909-16
  • Williams, E.S., Lawrence, E.R., Campbell, K.S., Spiehler, S. (2009). The effect of emotional exhaustion and depersonalization on physician-patient communication: A theoretical model, implications, and directions for future research. Advances in Health Care Management. (Volume 8) 3–20. Emerald Group.

    • Conference Proceeding

  • Friess, E., Campbell, K.S., Boettger, R.K., Lam, C.Y. (2017). Are we missing the boat? A roundtable discussion on research methods and how they define the field. IEEE International Professional Communication Society (ProComm).
  • Campbell, K.S., Naidoo, J.S., Campbell, S.M. (2017). Extended abstract: Hard- and soft-sell marketing in white papers. 2017 IEEE International Professional Communication Conference (ProComm). 1-2. IEEE. https://doi.org/10.1109/ipcc.2017.8013973
  • Naidoo, J.S., Campbell, K.S. (2014). A genre analysis of high-tech marketing white papers: A report of research-in-progress. 2014 IEEE International Professional Communication Conference (IPCC). 1-7. IEEE. https://doi.org/10.1109/ipcc.2014.7020365
  • Campbell, K.S. (2005). The rapport management model: How physicians build relationships with patients. International Professional Communication Conference. 422–432. Limerick, Ireland, IEEE.

    • Guest Editorial

  • Campbell, K.S. (2022). Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.. International Journal of Business Communication. 59 (2) 309-311. https://doi.org/10.1177/23294884221082462

    • Journal Article

  • Campbell, K.S., Boettger, R.K., Swisher, V. (2024). Challenges in developing technical communication leaders in client-based, content strategy projects: A teaching case. Technical Communication. 71 (3) 26-43. Society for Technical Communication.
  • Campbell, K.S., Naidoo, J.S., SmithJ. (2023). When your boss says, “you need to sound more professional”: Writing style and writer attributions. International Journal of Business Communication. Sage.
  • Campbell, K.S., Swisher, V. (2023). A Maturity Model for Content Strategy Development and Technical Communicator Leadership. Journal of Technical Writing and Communication. 53 (4) 286-309. SAGE Publications. https://doi.org/10.1177/00472816231171863
  • Lam, C., Campbell, K. (2021). Follow the leader? The Impact of Leader Rapport Management on Social Loafing. Business Communication Quarterly. Association of Business Communication.
  • Campbell, K.S., Naidoo, J.S., Campbell, S.M. (2020). Hard or Soft Sell? Understanding White Papers as Content Marketing. IEEE Transactions on Professional Communication. 63 (1) 21-38. Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/tpc.2019.2961000
  • Campbell, K.S., Lam, C.Y. (2019). The Effect of Leader Rapport-Management Feedback on Leader–Member Relationship Quality and Perceived Group Effectiveness in Student Teams. IEEE Transactions on Professional Communication. 62 (3) IEEE.
  • Campbell, K.S., Amare, N., Kane, E., Manning, A.D., Naidoo, J.S. (2017). Plain-Style Preferences of US Professionals. IEEE Transactions on Professional Communication. 60 (4) 401-411. Institute of Electrical and Electronics Engineers (IEEE). https://doi.org/10.1109/tpc.2017.2759621
  • Campbell, K.S., Naidoo, J.S. (2017). Rhetorical Move Structure in High-Tech Marketing White Papers. Journal of Business and Technical Communication. 31 (1) 94-118. SAGE Publications. https://doi.org/10.1177/1050651916667532
  • Campbell, K.S., Whitman, M.V., Holmes IV, O., Johnson, D.E. (2016). Exploring the social identity threat response framework. 35 (3) 205-220.
  • Campbell, K.S. (2016). Flipping to Teach the Conceptual Foundations of Successful Workplace Writing. Business and Professional Communication Quarterly. 79 (1) 54-67. SAGE Publications. https://doi.org/10.1177/2329490615608847
  • Campbell, K.S., Carmichael, P., Naidoo, J.S. (2015). Responding to Hostility: Evidence-Based Guidance for Communication During Planned Organizational Change. Business and Professional Communication Quarterly. 78 (2) 197-214. SAGE Publications. https://doi.org/10.1177/2329490614551570
  • Dulek, R.E., Campbell, K.S. (2015). On the Dark Side of Strategic Communication. International Journal of Business Communication. 52 (1) 122-142. SAGE Publications. https://doi.org/10.1177/2329488414560107
  • White, C.D., Campbell, K.S., Kacmar, K.M. (2012). Development and validation of a measure of leader rapport management: The LRM Scale. Journal of Behavioral and Applied Management. 13 (2) 121–149.
  • Campbell, K.S. (2012). Just-in-case and just-in-time use of a video lecture-tutorial to teach students to manage tone in professional writing. Journal of Organizational Behavior Education. 5 135–144.
  • White, C.D., Campbell, K.S., Kacmar, K.M. (2012). Development and Validation of a Measure of Leader Rapport Management: The LRM Scale. Journal of Behavioral and Applied Management. 13 (2) Journal of Behavior and Applied Management. https://doi.org/10.21818/001c.17890
  • Brammer, C., Amare, N., Campbell, K.S. (2008). Culture Shock: Teaching Writing within Interdisciplinary Contact Zones. Across the Disciplines. 5 (1) 1-15. The WAC Clearinghouse. https://doi.org/10.37514/atd-j.2008.5.1.04
  • Campbell, K.S. (2007). Dank je, domo arigato, and thanks. IEEE Transactions on Professional Communication. 50 (4) 273–274.
  • Campbell, K.S., White, C.D., Durant, R. (2007). Necessary evils, (in)justice, and rapport management. Journal of Business Communication. 44 (2) 161–185. http://job.sagepub.com/cgi/doi/10.1177/0021943606297904
  • Campbell, K.S. (2006). Leading a project team. Other. 50 (8) 1–3.
  • Campbell, K.S., Davis, L., Skinner, L. (2006). Rapport Management during the Exploration Phase of the Salesperson–Customer Relationship. Other. 26 (4) 359-370. Informa UK Limited. https://doi.org/10.2753/pss0885-3134260403
  • Campbell, K.S., Davis, L. (2006). The sociolinguistic basis of managing rapport when overcoming buying objections. Journal of Business Communication. 43 (1) 43–66. http://job.sagepub.com/cgi/doi/10.1177/0021943605282098
  • Campbell, K.S., White, C.D., Johnson, D.E. (2003). Leader-member relations as a function of rapport management. Journal of Business Communication. 40 (3) 170–194.
  • Robinson, D.F., Savage, G.T., Campbell, K.S. (2003). Organizational Learning, Diffusion of Innovation, and International Collaboration in Telemedicine. Health Care Management Review. 28 (1) 68-78. Ovid Technologies (Wolters Kluwer Health). https://doi.org/10.1097/00004010-200301000-00008
  • Campbell, K.S., Mothersbaugh, D.L., Brammer, C., Taylor, T. (2001). Peer versus self assessment of oral business presentation performance. Business Communication Quarterly. 64 (3) 23–42.
  • Campbell, K.S., Mothersbaugh, D.L., Brammer, C., Taylor, T. (2001). Peer versus Self Assessment of Oral Business Presentation Performance. Business Communication Quarterly. 64 (3) 23-40. SAGE Publications. https://doi.org/10.1177/108056990106400303
  • Savage, G.T., Campbell, K.S., Patman, T., Nunnelley, L.L. (2000). Beyond managed costs. Health Care Management Review. 25 (1) 93–108.
  • Campbell, K.S. (2000). Research Methods Course Work for Students Specializing in Business and Technical Communication. Journal of Business and Technical Communication. 14 (2) 223-241. SAGE Publications. https://doi.org/10.1177/105065190001400203
  • Campbell, K.S. (1999). Collecting information: Qualitative research methods for solving workplace problems. Technical Communication. 46 (4) 532–545.
  • Campbell, K.S., Brammer, C., Ervin, N. (1999). Exploring How Instruction in Style Affects Writing Quality. Business Communication Quarterly. 62 (3) 71-86. SAGE Publications. https://doi.org/10.1177/108056999906200308
  • Campbell, K.S., Follender, S.I., Shane, G. (1998). Preferred Strategies for Responding to Hostile Questions in Environmental Public Meetings. Management Communication Quarterly. 11 (3) 401-421. SAGE Publications. https://doi.org/10.1177/0893318998113003
  • Campbell, K.S., Parker, F., Follender, S.I. (1996). Responding to Hostile Questions: More insights from Speech Act Theory. Technical Communication Quarterly. 5 (2) 151-167. Informa UK Limited. https://doi.org/10.1207/s15427625tcq0502_2
  • Parker, F., Campbell, K.S. (1993). Linguistics and writing: A reassessment. Other. 44 (3) 295–314.
  • Campbell, K.S. (1991). Structural Cohesion in Technical Texts. Journal of Technical Writing and Communication. 21 (3) 221-237. SAGE Publications. https://doi.org/10.2190/01ja-t7ux-7uy8-4u03
  • Campbell, K.S. (1990). A lesson in polite non-compliance: Gawain’s coversational strategies in Fitt 3 of Sir Gawain and the Green Knight. Other. 28 (1-2) 53–62.
  • Campbell, K.S. (1990). Explanations in negative messages: More insights from speech act theory. Journal of Business Communication. 27 (4) 357–376.
  • Campbell, K.S., Riley, K., Parker, F. (1990). You-Perspective: Insights from Speech Act Theory. Journal of Technical Writing and Communication. 20 (2) 189-199. SAGE Publications. https://doi.org/10.2190/g33j-lu2l-w0nq-85tw
  • Campbell, K.S. (1989). Review: A Linguistic Study of American Punctuation by Charles F . Meyer. Other. 40 (2) 242–243.

    • Other

  • Campbell, K.S. (2024). Guidelines for Content in Tech Comm Student Resumes. LinkedIn Pulse. https://www.linkedin.com/pulse/guidelines-content-tech-comm-student-resumes-kim-sydow-campbell/
  • Campbell, K.S. (2024). Job Search Advice for Tech Comm Students. LinkedIn Pulse. https://www.linkedin.com/pulse/job-search-advice-tech-comm-students-kim-sydow-campbell/
  • Campbell, K.S. (2023). Resume Submission Guidelines for Tech Comm Students. LinkedIn Pulse. https://www.linkedin.com/pulse/resume-submission-guidelines-tech-comm-students-kim-sydow-campbell/

Presentations Given

    Invited Talk

  • Campbell, K.S. (Author & Presenter), International University Network for Technical Communication, How do YOU search for existing knowledge? Listening to academics and practitioners in business/professional/technical communication across the globe, tekom EU, Virtual, Ireland. (2022).
  • Campbell, K.S. (Author & Presenter), Business Communication Research Committee, Conducting High-Quality Integrative Literature Reviews, Association for Business Communication, ABC YouTube Channel, United States of America. (2022).

    • Keynote/Plenary Address

  • Campbell, K.S. (Author & Presenter), Fall 2023 Analytics Summit, Content Creation with AI: From Research and Ideation to Drafting and Editing, Toyota Financial Services, virtual, United States of America. (2023).

    • Oral Presentation

  • Campbell, K.S. (Author & Presenter), Boettger, R.K. (Author), SmithJ. (Author & Presenter), Lam, C.Y. (Author), Association of Business Communication Conference, Exploring how AI writing tool instruction shapes attitudes, Denver, CO, United States of America. (2023).

    • Panel Presentation

  • Campbell, K.S. (Panelist), CPTSC Conference 2017, Support for Associate Professors and Mid-Career Faculty in Technical Communication, Council on Programs in Technical and Scientific Communication, Savannah, Georgia, United States of America. (2017).
  • Friess, E. (Author & Presenter), Boettger, R.K. (Author & Presenter), Campbell, K.S. (Author & Presenter), Lam, C.Y. (Author & Presenter), IEEE International Professional Communication Conference (ProComm) 2017, Are we missing the boat? A roundtable discussion on research methods and how they define our field, IEEE ProComm, Madison, WI, United States of America. (2017 - 2017).

    • Paper

  • Campbell, K.S. (Author & Presenter), Annual Conference of the Association for Business Communication, Where do you search for business communication research? Exploring results for common databases, Association for Business Communication, Tampa Bay, Florida, United States of America. (2022 - 2022).
  • Campbell, K.S. (Author & Presenter), Naidoo, J.S. (Author), ProComm, Hard- and soft-sell marketing in white papers, IEEE Professional Communication Society, Madison, Wisconsin, United States of America. (2017).
  • Campbell, K.S. (Author & Presenter), Naidoo, J.S. (Author & Presenter), ProComm, Best practices for data visualization, IEEE Professional Communication Society, Austin, TX, United States of America. (2016).
  • Campbell, K.S. (Author & Presenter), Association for Business Communication Convention, Reader perception of workplace-writer attributes, Seattle, WA, United States of America. (2015).

Media Contributions

    Internet

  • "Expert Tips for Effective Technical Editing with Kim Campbell," Inside Tech Comm Podcast with Zohra Mutabanna. (August 13, 2024).
  • "A Maturity Model for Content Strategy Development and TechComm Leadership (with Val Swisher)," The Content Wrangler Channel. (January 23, 2024).
  • "Content Strategy & Tech Docs for Grad Students with Dr. Kim Sydow Campbell," All Things Content Podcast with Kevin Nichols. (September 13, 2022).
  • "Discovering the Benefits of Academia and Corporate Partnership with Kim Campbell," Inside Tech Comm Podcast with Zohra Mutabanna. (March 31, 2022).
  • "Teaching Technical Writing," The Not-Boring Tech Writer Podcast. (October 30, 2018).
  • "How to Boost Your Career by Writing a White Paper," Dice Insights. (August 17, 2016).

Service

University Service

  • Director, Corporate Relations. (September 1, 2020 - Present).
  • Committee Chair, Retention, Promotion, and Tenure Committee. (September 2020 - Present).
  • Faculty Mentor, STC Tech Editing SIG EdEx24. (November 19, 2024).
  • Committee Member, Retention, Promotion & Tenure Committee, Advanced Data Analytics. (September 15, 2024 - October 15, 2024).
  • Committee Chair, Personnel Actions Committee. (September 2023 - May 2024).
  • Committee Chair, Assistant Professor Hiring Committee. (2023).
  • Committee Member, Academic Program Review (APR). (2022 - 2023).
  • Committee Member, Personnel Actions Committee. (2020 - 2023).
  • Committee Member, Research Misconduct Inquiry Committee. (September 8, 2022 - November 30, 2022).
  • Committee Member, Retention, Promotion & Tenure Committee, Theater & Dance. (September 15, 2021 - October 15, 2021).
  • Committee Member, MA Portfolio Review. (September 2020 - December 2020).
  • Committee Member, Retention & Promotion Committee for Comm Studies. (September 15, 2020 - October 15, 2020).

Professional Service

  • Reviewer, Journal Article, Written Communication. (2023 - Present).
  • Editorial Review Board Member, Journal of Business & Technical Communication. (2003 - Present).
  • Committee Member, Association for Business Communication Research Committee. (2002 - Present).
  • Editorial Review Board Member, International Journal of Business Communication. (2001 - Present).
  • External T&P Letter Writer, Wayne State University/Dept of English. (June 2024 - August 13, 2024).
  • External T&P Letter Writer, Indiana University/Kelly School of Business. (June 2024 - August 1, 2024).
  • Reviewer, Journal Article, IEEE Transactions on Education. (2023).
  • External T&P Letter Writer, Arizona State University/Interdisciplinary Humanities & Communication. (June 2023 - August 2023).
  • Reviewer, Journal Article, IEEE Transactions on Professional Communication. (2022).
  • Reviewer, Journal Article, Technical Communication Quarterly. (2021).
  • External T&P Letter Writer, Babson College/Division of Marketing. (June 2021 - August 2021).
  • External T&P Letter Writer, Arizona State University/Interdisciplinary Humanities & Communication. (May 2021 - July 2021).
  • Reviewer, Journal Article, Communication Design Quarterly. (2018 - 2020).
  • Reviewer, Journal Article, Management Communication Quarterly. (2018 - 2020).
  • Editorial Review Board Member, Business & Professional Communication Quarterly. (2008 - 2020).
  • External T&P Letter Writer, Brigham Young University/ Dept of Linguistics. (July 2020 - August 2020).
  • External T&P Letter Writer, University of Central Florida/Dept of English. (June 2020 - July 2020).
  • Reviewer, Book, Cambridge University Press. (2019 - 2019).
  • External T&P Letter Writer, Virginia Tech/Dept of Communication. (June 2019 - August 2019).
  • External T&P Letter Writer, Auburn University/Dept of English. (May 2019 - July 2019).
  • External T&P Letter Writer, Missouri State University/Dept of English. (August 2018 - September 2018).
  • External T&P Letter Writer, Indiana University-Purdue University/Division of Liberal Arts. (May 2018 - July 2018).
  • External T&P Letter Writer, Kennesaw State University/College of Humanities & Social Sciences. (May 2018 - June 2018).
  • External T&P Letter Writer, Zayed University/College of Business. (January 2018 - February 2018).
  • Reviewer, Book, IEEE-Wiley Press. (2017 - 2017).
  • Editorial Review Board Member, IEEE Transactions on Professional Communication. (2015 - 2017).
  • External T&P Letter Writer, East Carolina University/Dept of English. (June 2016 - August 2016).
  • External T&P Letter Writer, Texas Tech University/Dept of English. (June 2016 - August 2016).
  • Editor, Journal Editor, IEEE Transactions on Professional Communication. (1998 - 2008).

Consulting

  • For Profit Organization, Emerson Automation Solutions, United States of America. (May 2018 - August 2018).
  • Academic, Louisiana State University/Dept Information Systems & Decision Sciences, Baton Rouge, LA, United States of America. (March 31, 2017 - April 1, 2017).
  • Academic, Louisiana State University/Dept Information Systems & Decision Sciences, Baton Rouge, LA, United States of America. (April 1, 2016 - April 2, 2016).