Erin F. Pavlak

Previous Scheduled Teaching

Published Intellectual Contributions

Book Chapter

• Friess, E. (2017). Personas as rhetorically rich and complex mechanisms for design. Rhetoric and Experience Architecture. Parlor Press. https://www.parlorpress.com/rhetoric_experience_architecture

Book Review

• Friess, E. (2008). Thomas Klikauer, Communication and management at work. New York: Palgrave Macmillan, 2007. Pp. xvi, 327. Hb. $80.00. Language in Society. 37 (05) 768. Cambridge University Press (CUP). http://dx.doi.org/10.1017/s0047404508081153

Conference Proceeding

• Friess, E. (2017). "I guess I'll give it a 13": Exploring the language of agile-oriented software design teams. IEEE International Professional Communication Society (ProComm).
• Friess, E., Campbell, K.S., Boettger, R.K., Lam, C.Y. (2017). Are we missing the boat? A roundtable discussion on research methods and how they define the field. IEEE International Professional Communication Society (ProComm).
• Friess, E., Boettger, R.K. (2016). Extended abstract: The presence of professionalism in technical communication: Views from industry and the academy. 2016 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2016.7740485
• Boettger, R.K., Friess, E., Carliner, S. (2015). Update to who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in technical communication (1996-2013). 2015 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2015.7235812
• Boettger, R.K., Friess, E. (2014). What are the most common title words in technical communication publications?. 2014 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2014.7020350
• Boettger, R.K., Friess, E., Carliner, S. (2014). Who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in technical communication (1996-2013). 2014 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2014.7020398
• Friess, E. (2012). Personas and decision making in the design process. Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems - CHI '12. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/2207676.2208572
• Friess, Erin. (2012). Personas and Decision Making in the Design Process: An Ethnographic Case Study. . ACM CHI ’12. Archival Research Papers on Human Factors in Computing Systems. 1209-1218. https://dl.acm.org/doi/pdf/10.1145/2207676.2208572?casa_token=0waY-swTQ30AAAAA:EXEN8ARi_qPvgkMUbRceApn9L8X_AWx7qNF7cqr629krVi35dyrmuInvzK_T2Cf6WpqD09KmQqoZkBM
• Friess, E. (2008). Defending design decisions with usability evidence. Proceeding of the twenty-sixth annual CHI conference extended abstracts on Human factors in computing systems - CHI '08. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/1358628.1358631
• Friess, E. (2007). Decision-making strategies in design meetings. CHI '07 extended abstracts on Human factors in computing systems - CHI '07. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/1240866.1240873

Dissertation

• Friess, Erin. The User-Centered Design Process: Novice Designers' Use of Evidence in Designing from Data (Dissertation)Related Links:http://gradworks.umi.com/33/05/3305813.html.

Journal Article

• Friess, E. (2025). The Second Coder was a Robot: Generative AI Tools in Establishing Intercoder Reliability. Communication Design Quarterly. 13 (1) 31.
• Friess, E., Liles, C. (2023). Longitudinal Study of Usability and User Experience in Technical and Professional Communication Research. IEEE Transactions on Professional Communication. 66 (4) 338-355. IEEE.
• Friess, E. (2023). Scrum in Classroom Collaborations: A Quasi-Experimental Study. Journal of Business and Technical Communication. 37 (1) 68-94. Sage.
• Friess, E., Boettger, R. (2021). Identifying commonalities and divergences between technical communication scholarly and trade publications (1996–2017). Journal of Business and Technical Communication. 35 (4) 407-432.
• Friess, E., Lam, C.Y. (2021). "Dude, that sucks": Examining Scrum's Influence on Empathy in Student Teams. Technical Communication Quarterly. 30 (2) 189-203. Taylor and Francis.
• Boettger, R.K., Friess, E. (2020). Content and authorship patterns in technical communication journals (1996–2017)—A quantitative content analysis. Technical Communication. 67 (3) 5-25.
• Friess, E. (2019). Scrum Language Use in a Software Engineering Firm: An Exploratory Study. IEEE Transactions on Professional Communication. 62 (2) 130-147. IEEE.
• Friess, E., Lam, C.Y. (2018). Cultivating a sense of belonging: Using Twitter to Establish a Community in an Introductory Technical Communication Classroom. Technical Communication Quarterly. 27 (4) 343-361.
• Friess, E. (2018). "Filling to capacity": An exploratory study of project management language in Agile scrum teams. Technical Communication. N/A. 65 (2) 169-180. Fairfax, VA, Society for Technical Communication.
• Boettger, R.K., Friess, E. (2016). Academics are from Mars, practitioners are from Venus: Analyzing content alignment within technical communication forums. Technical Communication. 63 (4) 314-327. Society for Technical Communication.
• Lam, C.Y., Hannah, M.A., Friess. (2016). Connecting programmatic research with social media: Using data from Twitter to inform programmatic decisions. Programmatic Perspectives. 8 (2) 47-71.
• Friess, E. (2015). Personas in Heuristic Evaluation: An Exploratory Study. IEEE Transactions on Professional Communication. 58 (2) 176-191. Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/tpc.2015.2429971
• Friess, E. (2013). Rhetorical Appeals of Professional Designers in Decision-Making Sessions. IEEE Transactions on Professional Communication. 56 (4) 313-331. Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/tpc.2013.2286224
• Friess, E. (2013). “Bring the Newbie Into the Fold”: Politeness Strategies of Newcomers and Existing Group Members Within Workplace Meetings. Technical Communication Quarterly. 22 (4) 304-322. Informa UK Limited. http://dx.doi.org/10.1080/10572252.2013.782261
• Friess, E. (2012). Do usability evaluators do what we think usability evaluators do?. Other. 13 (1) 9-13. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/2424837.2424838
• Friess, Erin. (2011). Discourse variation between usability evaluations and usability reports.. Journal of Usability Studies. 6 (3) 102-116. https://www.researchgate.net/profile/Erin-Friess/publication/228896926_Discourse_Variations_Between_Usability_Tests_and_Usability_Reports/links/556c48e808aeccd7773a4e4c/Discourse-Variations-Between-Usability-Tests-and-Usability-Reports.pdf
• Friess, E. (2011). Politeness, Time Constraints, and Collaboration in Decision-Making Meetings: A Case Study. Technical Communication Quarterly. 20 (2) 114-138. Informa UK Limited. http://dx.doi.org/10.1080/10572252.2011.551507
• Friess, Erin. (2010). Designing from data: Rhetorical appeals in support of design decisions.. Journal of Business and Technical Communication. 24 (4) 403-444.
• Friess, E. (2010). The Sword of Data: Does Human-Centered Design Fulfill Its Rhetorical Responsibility?. Other. 26 (3) 40-50. MIT Press - Journals. http://dx.doi.org/10.1162/desi_a_00028

Contracts, Grants and Sponsored Research

Grant - Research

• Friess, E. (Principal), "Arguments and Decision-Making in Workplace Meetings," sponsored by Research Initiation Grant/University of North Texas, University of North Texas, $4250 Funded. (2011 - 2011).
• Friess, E. (Principal), "Argumentation Strategies and Language Use in Workplace Meetings," sponsored by Junior Faculty Summer Research Fellowship/ University of North Texas, University of North Texas, $5000 Funded. (2010 - 2010).
• Friess, E. (Principal), "Argumentation Strategies in the Workplace," sponsored by Small Grant/ University of North Texas, University of North Texas, $1000 Funded. (2010 - 2010).