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Laura M. Keyes

Title: Clinical Assistant Professor

Department: Public Administration

College: College of Health and Public Service

Curriculum Vitae

Curriculum Vitae Link

Education

  • PhD, University of North Texas, 2017
    Major: Public Administration and Management
    Specialization: Local Government
    Dissertation: Age Friendly Cities: The Bureaucratic Responsiveness Effects on Age Friendly Policy Adoption
  • MS, Michigan State University, 1997
    Major: Community and Resource Development
    Dissertation: Superstore Development on the Fringe of Rural America: A Case Study of Charlotte, Michigan
  • BS, University of Michigan, 1994
    Major: Environmental Policy and Behavior

Current Scheduled Teaching

PADM 4250.400Community Development and Collaborative PlanningSpring 2025
PADM 4310.400Community Service InternshipSpring 2025
PADM 3010.400Foundations of Philanthropy & NonprofitsSpring 2025
PADM 4250.001Community Development and Collaborative PlanningFall 2024 Syllabus
PADM 3010.400Foundations of Philanthropy & NonprofitsFall 2024 Syllabus
HNRS 4951.002Honors College Capstone ThesisFall 2024
PADM 4900.001Special ProblemsFall 2024
PADM 4240.400Volunteer Management Concepts and ApplicationsFall 2024 Syllabus

Previous Scheduled Teaching

PADM 4250.900Community Development and Collaborative PlanningSpring 2024 Syllabus SPOT
PADM 4310.900Community Service InternshipSpring 2024 Syllabus
PADM 3010.900Foundations of Philanthropy & NonprofitsSpring 2024 Syllabus SPOT
PADM 4250.001Community Development and Collaborative PlanningFall 2023 Syllabus SPOT
PADM 3010.900Foundations of Philanthropy & NonprofitsFall 2023 Syllabus SPOT
PADM 4240.900Volunteer Management Concepts and ApplicationsFall 2023 Syllabus SPOT
PADM 4250.900Community Development and Collaborative PlanningSummer 10W 2023 Syllabus SPOT
PADM 4250.900Community Development and Collaborative PlanningSpring 2023 Syllabus SPOT
PADM 4310.900Community Service InternshipSpring 2023 Syllabus
PADM 3010.001Foundations of Philanthropy & NonprofitsSpring 2023 Syllabus SPOT
PADM 4260.900Volunteer Program Planning and EvaluationSpring 2023 Syllabus SPOT
PADM 4250.001Community Development and Collaborative PlanningFall 2022 Syllabus SPOT
PADM 3010.001Foundations of Philanthropy & NonprofitsFall 2022 Syllabus SPOT
PADM 4240.001Volunteer Management Concepts and ApplicationsFall 2022 Syllabus SPOT
PADM 4250.900Community Development and Collaborative PlanningSummer 5W1 2022 Syllabus
PADM 4250.900Community Development and Collaborative PlanningSpring 2022 Syllabus SPOT
PADM 4310.900Community Service InternshipSpring 2022 Syllabus
PADM 3010.001Foundations of Philanthropy & NonprofitsSpring 2022 Syllabus SPOT
PADM 4260.900Volunteer Program Planning and EvaluationSpring 2022 Syllabus SPOT
PADM 4250.001Community Development and Collaborative PlanningFall 2021 Syllabus SPOT
PADM 3010.001Foundations of Philanthropy & NonprofitsFall 2021 Syllabus SPOT
PADM 4240.051Volunteer Management Concepts and ApplicationsFall 2021 Syllabus SPOT
PADM 4250.900Community Development and Collaborative PlanningSummer 5W1 2021 Syllabus SPOT
PADM 4310.700Community Service InternshipSpring 2021 Syllabus
PADM 3010.001Foundations of Philanthropy & NonprofitsSpring 2021 Syllabus SPOT
PADM 3010.002Foundations of Philanthropy & NonprofitsSpring 2021 Syllabus SPOT
PADM 4220.900Proposal Writing and Grants AdministrationSpring 2021 Syllabus SPOT
PADM 4260.900Volunteer Program Planning and EvaluationSpring 2021 Syllabus SPOT
PADM 4250.001Community Development and Collaborative PlanningFall 2020 Syllabus SPOT
PADM 3010.001Foundations of Philanthropy & NonprofitsFall 2020 Syllabus SPOT
PADM 3010.002Foundations of Philanthropy & NonprofitsFall 2020 Syllabus SPOT
PADM 4240.051Volunteer Management Concepts and ApplicationsFall 2020 Syllabus SPOT
PADM 4240.052Volunteer Management Concepts and ApplicationsFall 2020 Syllabus SPOT
PADM 4250.900Community Development and Collaborative PlanningSummer 5W1 2020 Syllabus SPOT
PADM 4310.700Community Service InternshipSpring 2020 Syllabus
PADM 3010.001Foundations of Philanthropy & NonprofitsSpring 2020 Syllabus
PADM 4220.001Proposal Writing and Grants AdministrationSpring 2020 Syllabus
PADM 4250.001Community Development and Collaborative PlanningFall 2019 Syllabus SPOT
PADM 3010.001Foundations of Philanthropy & NonprofitsFall 2019 Syllabus SPOT
PADM 4900.700Special ProblemsFall 2019 Syllabus
PADM 4240.051Volunteer Management Concepts and ApplicationsFall 2019 Syllabus SPOT
PADM 4250.900Community Resource Mapping and CollaborationSummer 5W1 2019 Syllabus SPOT
PADM 4250.051Community Resource Mapping and CollaborationSpring 2019 Syllabus SPOT
PADM 3010.001Foundations of Philanthropy & NonprofitsSpring 2019 Syllabus SPOT
PADM 4900.700Special ProblemsSpring 2019 Syllabus
PADM 4900.701Special ProblemsSpring 2019 Syllabus
PADM 4240.051Volunteer Management Concepts and ApplicationsSpring 2019 Syllabus SPOT
PADM 3010.051Foundations of Philanthropy & NonprofitsFall 2018 Syllabus SPOT
PADM 4220.900Proposal Writing and Grants AdministrationFall 2018 Syllabus SPOT
PADM 4240.051Volunteer Management Concepts and ApplicationsFall 2018 Syllabus SPOT
PADM 5030.051Managing Human ResourcesSummer 8W1 2018 SPOT
PADM 4250.051Community Resource Mapping and CollaborationSpring 2018 Syllabus SPOT
PADM 4300.051Nonprofit Leadership CapstoneSpring 2018 Syllabus SPOT
PADM 4240.051Volunteer Management Concepts and ApplicationsSpring 2018 Syllabus SPOT
PADM 4250.001Community Resource Mapping and CollaborationFall 2017 Syllabus SPOT
PADM 4220.900Proposal Writing and Grants AdministrationFall 2017 Syllabus SPOT
PADM 4240.001Volunteer Management Concepts and ApplicationsFall 2017 Syllabus SPOT
PADM 3700.002Issues in Public AdministrationSummer 5W1 2017 Syllabus SPOT
PADM 5030.001Managing Human ResourcesSummer 10W 2017 SPOT
PADM 6710.002Seminar in Public Administration and ManagementSummer 10W 2017 SPOT
PADM 4130.001American Intergovernmental RelationsSpring 2017 Syllabus SPOT
PADM 3420.001Bureaucracy and Public PolicySpring 2016 Syllabus SPOT
PADM 3000.001Public Administration.Fall 2015 Syllabus SPOT

Published Intellectual Contributions

    Book Chapter

  • Fischer, L.A., Keyes, L.M., Benavides, A.M. Building Planning Education at a Hispanic-Serving R1: Challenges in Diversity and Recruitment. In L. Hollstein, D. Palazzo and S. Kofu (Ed.) Routledge Companion to Professional Awareness and Diversity in Planning Education. (First) 15. New York, Routledge.
  • Keyes, L.M., Fischer, L.A., Benavides, A.M. More than a Job: Building Opportunities for Undergraduate Professional Development in a Minority Serving Institution.. In L. Hollstein, D. Palazzo and S. Kofu (Ed.) Routledge Companion to Professional Awareness and Diversity in Planning Education.. (First) 15. New York, Routledge.
  • Keyes, L., Benavides, A.D. (2020). Creating Livable Communities. Sustainable Community Health: Systems and Practices in Diverse Settings. (1) 40. Macmillan/Palgrave.
  • Dolch, N., Keyes, L.M. (2020). Digital Management. Volunteer Administration Professional Practice, 4th edition.. (4) 35. Toronto, Ontario, Lexis Nexis. 1155 Union Circle
  • Keyes, L.M., Benavides, A.D. (2019). The Steps in Public Policy and a Pay-to-Ride Bus Program. Chapter 5 in Program Evaluation for the Curious: Why Study Program Evaluation?. (1) Curious Academic Publishing.
  • Benavides, Abraham D; Pulley, Brittney. (2016). Understanding the Recruitment Methods and Socialization Techniques of Terror Networks by Comparing them to Youth Gangs: Similarities and Divergence. NATO Science for Peace Studies.
  • Benavides, Abraham D. (2015). The Steps in Public Policy and a Pay-to-Ride Bus Program.. Public Policy for the Curious: Why Study Public Policy?. (First) Curious Academic Publishing.
  • Critical Review

  • Keyes, L.M., Dicke, L. (2018). Ageism: Why Cultural Competency of Aging Matters. Other. Hamilton Ontario, McMaster University. https://criticalgerontology.com/ageism-cultural-competency-keyes-dicke/
  • Journal Article

  • Pope, N., Greenfield, E., Keyes, L.M., Russell, E. (2024). A Review of Public Sector Engagement in Age-Friendly Community Initiatives. Journal of Aging & Social Policy. online first (online first) Taylor and Francis.
  • Keyes, L.M., Fischer, L.A. (2024). Do I belong here? Evaluating the purpose of undergraduate urban planning education. Journal of Planning Education and Research. Online first (Online first) https://doi.org/10.1177/0739456X241260609
  • Keyes, L.M., Jang, H., Dicke, L., Shi, Y. (2023). Spotlight on PA-Based Undergraduate Nonprofit Education: A public sector catalyst for stewardship and service: Spotlight on PA-Based Undergraduate Nonprofit Education. Journal of Non-Profit Education and Leadership. Sage.
  • Keyes, L.M., Li, Q., Collins, B., Rivera-Torres, S. (2022). Senior Center Service Utilization: Do Social Ties Affect Participation Patterns?. Journal of Applied Gerontology. Online First SAGE. https://journals.sagepub.com/doi/10.1177/0733464820975905
  • Keyes, L.M., Benavides, A., Linares-Hernández, I., Martinez-Miranda, V., Romanazzi, P.G. (2022). Service-Learning in Higher Education: Andragogy in Argentina, Mexico, and the United States.. Frontiers: The Interdisciplinary Journal of Study Abroad. 34 (4) Frontiers.
  • Keyes, L., Jang, H., Dicke, L.A., Shi, Y. (2022). Emerging from disruptions and ambiguities: Understanding local government innovative responses during the challenges of the COVID-19 pandemic. Chinese Public Administration Review. 13 (4) 252–261.
  • Keyes, L.M., Mumford, Benavides, A.D., Foster, M. (2022). I Do Solemnly Swear: Institutional Enforcement of the Oath of Office to Fight Public Corruption. Public Integrity. Taylor & Francis.
  • Keyes, L.M., Collins, B.M., Tao, Tiwari. (2022). Aligning Policy, Place and Public Value: Planning Age Friendly Cities in Municipal Organizations. Journal of Aging & Social Policy. https://www.tandfonline.com/toc/wasp20/current
  • Jang, H., Shi, Y., Keyes, L., Dicke, L.A. (2021). Responding to the Needs of the Homeless in the COVID-19 Pandemic: A Review of Initiatives in 20 Major U.S. cities. International Journal of Public Administration. 44 (11-12) 1006-1017. https://www.tandfonline.com/doi/abs/10.1080/01900692.2021.1925693?journalCode=lpad20
  • Mumford, S., Keyes, L., Benavides, A.D. (2021). Striking a Strategic Balance: Enhancing Corporate Philanthropy through Service Learning. Journal of Non-Profit Education and Leadership. Sagemore.
  • Keyes, L.M., Jang, H. (2020). Service Learning in Undergraduate Volunteer Management Course: Learning Outcomes Measured and Evaluated. Journal of Non-Profit Education and Leadership. Online First (Online First) Denton, Sagamore Publishing. https://doi.org/10.18666/JNEL-2020-9550
  • Shi, Y., Jang, H., Keyes, L.M., Dicke, L. (2020). Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation and Challenges. Public Administration Review. 80 (5) 874-879. https://onlinelibrary.wiley.com/doi/full/10.1111/puar.13254
  • Benavides, A.D., Nukpezah, J., Keyes, L.M., Soujaa, I. (2020). Adoption of Multilingual State Emergency Management Websites: Responsiveness to the Risk Communication Needs of a Multilingual Society. International Journal of Public Administration.
  • Keyes, L.M., Benavides, A.D. (2019). Responsive Management: Municipal Leadership for an Aging Population. Other. 26 (2) Texas State University. https://digitalscholarship.tsu.edu/jpmsp/vol26/iss2/12
  • Keyes, L.M., Benavides, A.D. (2018). Chaos Theory, Uncertainty, and Organizational Learning: What the Ebola Incident in Dallas, Texas Teaches us about Organizations. International Journal of Organization Theory & Behavior. 21 (3) 20. United Kingdom, Emerald Publishing Group.
  • Keyes, L.M. (2018). Creating Livable Communities for All Ages: How Local Governments Perceive their Role in Age Friendly Planning. Sustainable Communities Review. 11 (1) 12. Denton, http://scrjournal.org/
  • Firestone, S., Keyes, L.M., Greenhouse, E. (2017). Planners and Aging Professionals Collaborate for Livable Communities. 22 (1) 20-29. Emerald Insign. http://www.emeraldinsight.com/loi/wwop
  • Benavides, A.D., Keyes, L.M., McEntire, D., Carlson, E. (2017). The Logic of Uncertainty and Executive Discretion in Decision Making: The Dallas-Fort Worth Metroplex Ebola Response. Journal of Public Management and Social Policy. 24 (1) Denton, https://search.proquest.com/docview/1936475228?pq-origsite=gscholar
  • Benavides, Abraham D.. (2017). Local Government Adoption of Age Friendly Policies: An Integrated Model of Responsiveness, Multi-level Governance, and Public Entrepreneurship Theories. Pubilc Administration Quarterly. 41 (1) 36. https://search.proquest.com/docview/1871486206?pq-origsite=gscholar
  • Benavides, Abraham. (2016). New Student Orientations: Supporting Success and Socialization in Graduate School Programs. Journal of Public Affairs Education. 22 (1) 7. https://digital.library.unt.edu/ark:/67531/metadc1010748/
  • Keyes, L.M., Dicke, L. (2016). Aging in America: A Parallel Between Popular Images of Aging and Public Policy Narratives.. Administrative Theory & Praxis. 38 (2)
  • Benavides, Abraham D. (2015). A Local Government's Response to the Adoption of Age-Friendly Policies. Journal of Aging in Emerging Economies. 5 (1)
  • Phillips, D. R., Sterling, E., Manegdeg, T., Kelly, M., Trimble, G., & Mayerik, C. (2014). Transforming the way we live Together—A model to move communities from policy to implementation. Journal of Aging & Social Policy. 26 (1-2) 117-130.
  • Keyes, L.M., Rader, C., Berger, C. (2011). Creating Communities: Atlanta's Lifelong Community Initiative. Physical & Occupational Therapy In Geriatrics. 29 (1) United Kingdom, Taylor and Francis.
  • Magazine/Trade Publication

  • Keyes, L.M. (2017). The 5 A's Public Administrators Need to Know about Planning for Older Adults. 3 (1) Washington DC,
  • Newsletter

  • Keyes, L. (2019). Should you Donate Time or Money?. Other. NA (NA) NA, WalletHub.com. https://wallethub.com/charity-calculator/#expert=laura-keyes
  • Research Report

  • Keyes, L.M., Tiwari, C., Collins, B., Lightbourne, J. (2019). San Antonio Senior Services Assessment Report.
  • White Paper

  • Krueger, S., Keyes, L., Collins, B., Vicars-Nance, J., Havir, K., Wheeler, T. City of Allen Collaboration with Community Nonprofit Organizations: Options, Recommendations, and Best Practices.
  • Keyes, L., Krueger, S., Collins, B., Vicars-Nance, J., Havir, K., Wheeler, T. City of Allen Social Service System Response to COVID-19.
  • Keyes, L. (2019). Ageism: An Overview. Other. (1) 4. Austin, Teas, Texas Health and Human Services. https://hhs.texas.gov/sites/default/files/documents/about-hhs/community-engagment/atw/atw-ageism-overview.pdf
  • Keyes, L., Collins, B., Tiwari, C. (2019). San Antonio Senior Services Assessment Report, Prepared for the Department of Human Services.

Contracts, Grants and Sponsored Research

    Grant - Research

  • Collins, B.K. (Principal), Krueger, E.L. (Co-Principal), Keyes, L.M. (Co-Principal), "Community Needs and Services Delivery Assessment (COVID 19 and Low Income Assistance)," sponsored by City of Allen, LG, Funded. (2021 - 2021).
  • Collins, B.K. (Principal), Keyes, L.M. (Co-Principal), "Senior Services Age Friendly Cities Assessment, San Antonio, Texas," sponsored by City of San Antonio, LG, Funded. (2019 - 2019).
  • Grant - Service

  • Benavides, A.D. (Co-Principal), Keyes, L. (Co-Principal), "Innovative Enrollment Growth Initiative Grant," sponsored by University of North Texas, University of North Texas, $17000 Funded. (2017 - 2019).
  • Grant - Teaching

  • Keyes, L.M., "Career Connect Service Learning Grant," sponsored by Career Connect Office, University of North Texas, $700.00 Funded. (2019 - 2019).
  • Sponsored Research

  • Collins, B.K. (Principal), Keyes, L.M. (Co-Principal), Tiwari, C. (Supporting), "Senior Services Age Friendly Cities Assessment, San Antonio, Texas," sponsored by City of San Antonio, Local, $114196 Funded. (2019 - 2019).
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Overall
Summative Rating
Challenge and
Engagement Index
Response Rate

out of 5

out of 7
%
of
students responded
  • Overall Summative Rating (median):
    This rating represents the combined responses of students to the four global summative items and is presented to provide an overall index of the class’s quality. Overall summative statements include the following (response options include a Likert scale ranging from 5 = Excellent, 3 = Good, and 1= Very poor):
    • The course as a whole was
    • The course content was
    • The instructor’s contribution to the course was
    • The instructor’s effectiveness in teaching the subject matter was
  • Challenge and Engagement Index:
    This rating combines student responses to several SPOT items relating to how academically challenging students found the course to be and how engaged they were. Challenge and Engagement Index items include the following (response options include a Likert scale ranging from 7 = Much higher, 4 = Average, and 1 = Much lower):
    • Do you expect your grade in this course to be
    • The intellectual challenge presented was
    • The amount of effort you put into this course was
    • The amount of effort to succeed in this course was
    • Your involvement in course (doing assignments, attending classes, etc.) was
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