Friess, E. (2017). Personas as rhetorically rich and complex mechanisms for design. Rhetoric and Experience Architecture. Parlor Press. https://www.parlorpress.com/rhetoric_experience_architecture
Friess, E. (2008). Thomas Klikauer, Communication and management at work. New York: Palgrave Macmillan, 2007. Pp. xvi, 327. Hb. $80.00. Language in Society. 37(05), 768. Cambridge University Press (CUP). http://dx.doi.org/10.1017/s0047404508081153
Friess, E. (2017). "I guess I'll give it a 13": Exploring the language of agile-oriented software design teams. IEEE International Professional Communication Society (ProComm).
Friess, E., Campbell, K. S., Boettger, R. K., Lam, C. Y. (2017). Are we missing the boat? A roundtable discussion on research methods and how they define the field. IEEE International Professional Communication Society (ProComm).
Friess, E., Boettger, R. K. (2016). Extended abstract: The presence of professionalism in technical communication: Views from industry and the academy. 2016 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2016.7740485
Boettger, R. K., Friess, E., Carliner, S. (2015). Update to who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in technical communication (1996-2013). 2015 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2015.7235812
Boettger, R. K., Friess, E. (2014). What are the most common title words in technical communication publications?. 2014 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2014.7020350
Boettger, R. K., Friess, E., Carliner, S. (2014). Who says what to whom? Assessing the alignment of content and audience between scholarly and professional publications in technical communication (1996-2013). 2014 IEEE International Professional Communication Conference (IPCC). Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/ipcc.2014.7020398
Friess, E. (2012). Personas and decision making in the design process. Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems - CHI '12. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/2207676.2208572
Friess, E. (2012). Personas and Decision Making in the Design Process: An Ethnographic Case Study. . ACM CHI ’12. Archival Research Papers on Human Factors in Computing Systems. 1209-1218. https://dl.acm.org/doi/pdf/10.1145/2207676.2208572?casa_token=0waY-swTQ30AAAAA:EXEN8ARi_qPvgkMUbRceApn9L8X_AWx7qNF7cqr629krVi35dyrmuInvzK_T2Cf6WpqD09KmQqoZkBM
Friess, E. (2008). Defending design decisions with usability evidence. Proceeding of the twenty-sixth annual CHI conference extended abstracts on Human factors in computing systems - CHI '08. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/1358628.1358631
Friess, E. (2007). Decision-making strategies in design meetings. CHI '07 extended abstracts on Human factors in computing systems - CHI '07. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/1240866.1240873
Friess, E. The User-Centered Design Process: Novice Designers' Use of Evidence in Designing from Data (Dissertation)Related Links:http://gradworks.umi.com/33/05/3305813.html.
Friess, E., Liles, C. (2023). Longitudinal Study of Usability and User Experience in Technical and Professional Communication Research. IEEE Transactions on Professional Communication. 66(4), 338-355. IEEE.
Friess, E. (2023). Scrum in Classroom Collaborations: A Quasi-Experimental Study. Journal of Business and Technical Communication. 37(1), 68-94. Sage.
Friess, E., Boettger, R. (2021). Identifying commonalities and divergences between technical communication scholarly and trade publications (1996–2017). Journal of Business and Technical Communication. 35(4), 407-432.
Friess, E., Lam, C. Y., (2021). "Dude, that sucks": Examining Scrum's Influence on Empathy in Student Teams. Technical Communication Quarterly. 30(2), 189-203. Taylor and Francis.
Boettger, R. K., Friess, E. (2020). Content and authorship patterns in technical communication journals (1996–2017)—A quantitative content analysis. Technical Communication. 67(3), 5-25.
Friess, E. (2019). Scrum Language Use in a Software Engineering Firm: An Exploratory Study. IEEE Transactions on Professional Communication. 62(2), 130-147. IEEE.
Friess, E., Lam, C. Y. (2018). Cultivating a sense of belonging: Using Twitter to Establish a Community in an Introductory Technical Communication Classroom. Technical Communication Quarterly. 27(4), 343-361.
Friess, E. (2018). "Filling to capacity": An exploratory study of project management language in Agile scrum teams. Technical Communication. N/A. 65(2), 169-180. Fairfax, VA: Society for Technical Communication.
Boettger, R. K., Friess, E. (2016). Academics are from Mars, practitioners are from Venus: Analyzing content alignment within technical communication forums. Technical Communication. 63(4), 314-327. Society for Technical Communication.
Lam, C. Y., Hannah, M. A., Friess, (2016). Connecting programmatic research with social media: Using data from Twitter to inform programmatic decisions. Programmatic Perspectives. 8(2), 47-71.
Friess, E. (2015). Personas in Heuristic Evaluation: An Exploratory Study. IEEE Transactions on Professional Communication. 58(2), 176-191. Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/tpc.2015.2429971
Friess, E. (2013). Rhetorical Appeals of Professional Designers in Decision-Making Sessions. IEEE Transactions on Professional Communication. 56(4), 313-331. Institute of Electrical and Electronics Engineers (IEEE). http://dx.doi.org/10.1109/tpc.2013.2286224
Friess, E. (2013). “Bring the Newbie Into the Fold”: Politeness Strategies of Newcomers and Existing Group Members Within Workplace Meetings. Technical Communication Quarterly. 22(4), 304-322. Informa UK Limited. http://dx.doi.org/10.1080/10572252.2013.782261
Friess, E. (2012). Do usability evaluators do what we think usability evaluators do?. Other. 13(1), 9-13. Association for Computing Machinery (ACM). http://dx.doi.org/10.1145/2424837.2424838
Friess, E. (2011). Discourse variation between usability evaluations and usability reports.. Journal of Usability Studies. 6(3), 102-116. https://www.researchgate.net/profile/Erin-Friess/publication/228896926_Discourse_Variations_Between_Usability_Tests_and_Usability_Reports/links/556c48e808aeccd7773a4e4c/Discourse-Variations-Between-Usability-Tests-and-Usability-Reports.pdf
Friess, E. (2011). Politeness, Time Constraints, and Collaboration in Decision-Making Meetings: A Case Study. Technical Communication Quarterly. 20(2), 114-138. Informa UK Limited. http://dx.doi.org/10.1080/10572252.2011.551507
Friess, E. (2010). Designing from data: Rhetorical appeals in support of design decisions.. Journal of Business and Technical Communication. 24(4), 403-444.
Friess, E. (2010). The Sword of Data: Does Human-Centered Design Fulfill Its Rhetorical Responsibility?. Other. 26(3), 40-50. MIT Press - Journals. http://dx.doi.org/10.1162/desi_a_00028
