Faculty Profile

Laura Keyes

Title
Senior Lecturer
Department
Public Administration
College
College of Health and Public Service

    

    

      


                          

            
Curriculum Vitae

            

              Click Here to View Faculty CV
            

          

        
                          

            
Education

            



  

  


  
PhD, University of North Texas, 2017. 
Major: Public Administration
Degree Specialization: Local Government
Dissertation Title: Age Friendly Cities: the bureaucratic responsiveness effects on age friendly policy adoption
MS, Michigan State University, 1997. 
Major: Community and Resource Development
BS, University of Michigan, 1994. 
Major: School of Natural Resources and Environment





          

        
                

          
Current Scheduled Teaching*


          
PADM 4250.001, Community Development and Collaborative Planning, Fall 2023 Syllabus
PADM 3010.900, Foundations of Philanthropy & Nonprofits, Fall 2023 Syllabus
PADM 4240.900, Volunteer Management Concepts and Applications, Fall 2023 Syllabus


          
*
  Texas Education Code 51.974 (HB 2504) requires each institution of
  higher education to make available to the public, a syllabus for
  undergraduate lecture courses offered for credit by the institution.
  

        

      

    

  


    

    

      


        


          


            
Previous Scheduled Teaching*


            
                    

                    PADM 4250.900, Community Development and Collaborative Planning, Summer 10W 2023 Syllabus SPOT
                    

                    PADM 4250.900, Community Development and Collaborative Planning, Spring 2023 Syllabus SPOT
                    

                    PADM 4310.900, Community Service Internship, Spring 2023 Syllabus
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Spring 2023 Syllabus SPOT
                    

                    PADM 4260.900, Volunteer Program Planning and Evaluation, Spring 2023 Syllabus SPOT
                    

                    PADM 4250.001, Community Development and Collaborative Planning, Fall 2022 Syllabus SPOT
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Fall 2022 Syllabus SPOT
                    

                    PADM 4240.001, Volunteer Management Concepts and Applications, Fall 2022 Syllabus SPOT
                    

                    PADM 4250.900, Community Development and Collaborative Planning, Summer 5W1 2022 Syllabus
                    

                    PADM 4250.900, Community Development and Collaborative Planning, Spring 2022 Syllabus SPOT
                    

                    PADM 4310.900, Community Service Internship, Spring 2022 Syllabus
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Spring 2022 Syllabus SPOT
                    

                    PADM 4260.900, Volunteer Program Planning and Evaluation, Spring 2022 Syllabus SPOT
                    

                    PADM 4250.001, Community Development and Collaborative Planning, Fall 2021 Syllabus SPOT
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Fall 2021 Syllabus SPOT
                    

                    PADM 4240.051, Volunteer Management Concepts and Applications, Fall 2021 Syllabus SPOT
                    

                    PADM 4250.900, Community Development and Collaborative Planning, Summer 5W1 2021 Syllabus SPOT
                    

                    PADM 4310.700, Community Service Internship, Spring 2021 Syllabus
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Spring 2021 Syllabus SPOT
                    

                    PADM 3010.002, Foundations of Philanthropy & Nonprofits, Spring 2021 Syllabus SPOT
                    

                    PADM 4220.900, Proposal Writing and Grants Administration, Spring 2021 Syllabus SPOT
                    

                    PADM 4260.900, Volunteer Program Planning and Evaluation, Spring 2021 Syllabus SPOT
                    

                    PADM 4250.001, Community Development and Collaborative Planning, Fall 2020 Syllabus SPOT
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Fall 2020 Syllabus SPOT
                    

                    PADM 3010.002, Foundations of Philanthropy & Nonprofits, Fall 2020 Syllabus SPOT
                    

                    PADM 4240.051, Volunteer Management Concepts and Applications, Fall 2020 Syllabus SPOT
                    

                    PADM 4240.052, Volunteer Management Concepts and Applications, Fall 2020 Syllabus SPOT
                    

                    PADM 4250.900, Community Development and Collaborative Planning, Summer 5W1 2020 Syllabus SPOT
                    

                    PADM 4310.700, Community Service Internship, Spring 2020 Syllabus
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Spring 2020 Syllabus
                    

                    PADM 4220.001, Proposal Writing and Grants Administration, Spring 2020 Syllabus
                    

                    PADM 4250.001, Community Development and Collaborative Planning, Fall 2019 Syllabus SPOT
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Fall 2019 Syllabus SPOT
                    

                    PADM 4900.700, Special Problems, Fall 2019 Syllabus
                    

                    PADM 4240.051, Volunteer Management Concepts and Applications, Fall 2019 Syllabus SPOT
                    

                    PADM 4250.900, Community Resource Mapping and Collaboration, Summer 5W1 2019 Syllabus SPOT
                    

                    PADM 4250.051, Community Resource Mapping and Collaboration, Spring 2019 Syllabus SPOT
                    

                    PADM 3010.001, Foundations of Philanthropy & Nonprofits, Spring 2019 Syllabus SPOT
                    

                    PADM 4900.700, Special Problems, Spring 2019 Syllabus
                    

                    PADM 4900.701, Special Problems, Spring 2019 Syllabus
                    

                    PADM 4240.051, Volunteer Management Concepts and Applications, Spring 2019 Syllabus SPOT
                    

                    PADM 3010.051, Foundations of Philanthropy & Nonprofits, Fall 2018 Syllabus SPOT
                    

                    PADM 4220.900, Proposal Writing and Grants Administration, Fall 2018 Syllabus SPOT
                    

                    PADM 4240.051, Volunteer Management Concepts and Applications, Fall 2018 Syllabus SPOT
                    

                    PADM 5030.051, Managing Human Resources, Summer 8W1 2018  SPOT
                    

                    PADM 4250.051, Community Resource Mapping and Collaboration, Spring 2018 Syllabus SPOT
                    

                    PADM 4300.051, Nonprofit Leadership Capstone, Spring 2018 Syllabus SPOT
                    

                    PADM 4240.051, Volunteer Management Concepts and Applications, Spring 2018 Syllabus SPOT
                    

                    PADM 4250.001, Community Resource Mapping and Collaboration, Fall 2017 Syllabus SPOT
                    

                    PADM 4220.900, Proposal Writing and Grants Administration, Fall 2017 Syllabus SPOT
                    

                    PADM 4240.001, Volunteer Management Concepts and Applications, Fall 2017 Syllabus SPOT
                    

                    PADM 3700.002, Issues in Public Administration, Summer 5W1 2017 Syllabus SPOT
                    

                    PADM 5030.001, Managing Human Resources, Summer 10W 2017  SPOT
                    

                    PADM 6710.002, Seminar in Public Administration and Management, Summer 10W 2017  SPOT
                    

                    PADM 4130.001, American Intergovernmental Relations, Spring 2017 Syllabus SPOT
                    

                    PADM 3420.001, Bureaucracy and Public Policy, Spring 2016 Syllabus SPOT
                    

                    PADM 3000.001, Public Administration., Fall 2015 Syllabus SPOT

          


          
*
  Texas Education Code 51.974 (HB 2504) requires each institution of
  higher education to make available to the public, a syllabus for
  undergraduate lecture courses offered for credit by the institution.
  

        

      

    

  

  
  	

	

	  

		

		   
Published Publications



  

  
Published Intellectual Contributions


  
Book Chapter
Keyes, L., Benavides, A. D. (2020). Creating Livable Communities. Sustainable Community Health:  Systems and Practices in Diverse Settings. (1), 40. Macmillan/Palgrave. 
Dolch, N., Keyes, L. M. (2020). Digital Management. Volunteer Administration Professional Practice, 4th edition.. (4), 35.  Toronto, Ontario: Lexis Nexis. 1155 Union Circle
Keyes, L. M., Benavides, A. D. (2019). The Steps in Public Policy and a Pay-to-Ride Bus Program. Chapter 5 in Program Evaluation for the Curious: Why Study Program Evaluation?. (1), . Curious Academic Publishing. 
Benavides, A. D., Keyes, L. M., Pulley, B.  (2016). Understanding the Recruitment Methods and Socialization Techniques of Terror Networks by Comparing them to Youth Gangs: Similarities and Divergence. NATO Science for Peace Studies. 
Benavides, A. D., Keyes, L. M. (2015). The Steps in Public Policy and a Pay-to-Ride Bus Program.. Public Policy for the Curious: Why Study Public Policy?. (First), . Curious Academic Publishing. 
Critical Review
Keyes, L. M., Dicke, L.  (2018). Ageism: Why Cultural Competency of Aging Matters. Other.  Hamilton Ontario: McMaster University. https://criticalgerontology.com/ageism-cultural-competency-keyes-dicke/
Journal Article
Keyes, L. M., Benavides, A., Linares-Hernández, I., Martinez-Miranda, V., Romanazzi, P. G. (2022). Service-Learning in Higher Education: Andragogy in Argentina, Mexico, and the United States.. Frontiers: The Interdisciplinary Journal of Study Abroad. 34(4), . Frontiers. 
Keyes, L., Jang, H., Dicke, L. A., Shi, Y.  (2022). Emerging from disruptions and ambiguities: Understanding local government innovative responses during the challenges of the COVID-19 pandemic. Chinese Public Administration Review. 
Keyes, L. M., Mumford,, Benavides, A. D., Foster, M.  (2022). I Do Solemnly Swear:  Institutional Enforcement of the Oath of Office to Fight Public Corruption. Public Integrity. Taylor & Francis. 
Keyes, L. M., Collins, B. M., Tao,, Tiwari,  (2022). Aligning Policy, Place and Public Value: Planning Age Friendly Cities in Municipal Organizations. Journal of Aging & Social Policy. https://www.tandfonline.com/toc/wasp20/current
Jang, H., Shi, Y., Keyes, L., Dicke, L. A. (2021). Responding to the Needs of the Homeless in the COVID-19 Pandemic:  A Review of Initiatives in 20 Major U.S. cities. International Journal of Public Administration. https://www.tandfonline.com/doi/abs/10.1080/01900692.2021.1925693?journalCode=lpad20
Mumford, S., Keyes, L., Benavides, A. D. (2021). Striking a Strategic Balance: Enhancing Corporate Philanthropy through Service Learning. Journal of Non-Profit Education and Leadership. Sagemore. 
Keyes, L. M., Li, Q., Collins, B., Rivera-Torres, S.  (2020). Senior Center Service Utilization: Do Social Ties Affect Participation Patterns?. Journal of Applied Gerontology. Online First, . SAGE. https://journals.sagepub.com/doi/10.1177/0733464820975905
Keyes, L. M., Jang, H.  (2020). Service Learning in Undergraduate Volunteer Management Course:  Learning Outcomes Measured and Evaluated. Journal of Non-Profit Education and Leadership. Online First(Online First), .  Denton: Sagamore Publishing. https://doi.org/10.18666/JNEL-2020-9550
Shi, Y., Jang, H., Keyes, L. M., Dicke, L.  (2020). Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation and Challenges. Public Administration Review. 80(5), 874-879. https://onlinelibrary.wiley.com/doi/full/10.1111/puar.13254
Benavides, A. D., Nukpezah, J., Keyes, L. M., Soujaa, I.  (2020). Adoption of  Multilingual State Emergency Management Websites: Responsiveness to the Risk Communication Needs of a Multilingual Society. International Journal of Public Administration. 
Keyes, L. M., Benavides, A. D. (2019). Responsive Management: Municipal Leadership for an Aging Population. Other. 26(2), . Texas State University. https://digitalscholarship.tsu.edu/jpmsp/vol26/iss2/12
Keyes, L. M., Benavides, A. D. (2018). Chaos Theory, Uncertainty, and Organizational Learning: What the Ebola Incident in Dallas, Texas Teaches us about Organizations. International Journal of Organization Theory & Behavior. 21(3), 20.  United Kingdom: Emerald Publishing Group. 
Keyes, L. M. (2018). Creating Livable Communities for All Ages: How Local Governments Perceive their Role in Age Friendly Planning. Sustainable Communities Review. 11(1), 12.  Denton:. http://scrjournal.org/
Firestone, S., Keyes, L. M., Greenhouse, E.  (2017). Planners and Aging Professionals Collaborate for Livable Communities. 22(1), 20-29. Emerald Insign. http://www.emeraldinsight.com/loi/wwop
Benavides, A. D., Keyes, L. M., McEntire, D., Carlson, E.  (2017). The Logic of Uncertainty and Executive Discretion in Decision Making: The Dallas-Fort Worth Metroplex Ebola Response. Journal of Public Management and Social Policy. 24(1), .  Denton:. https://search.proquest.com/docview/1936475228?pq-origsite=gscholar
Keyes, L. M., Benavides, A. D. (2017). Local Government Adoption of Age Friendly Policies: An Integrated Model of Responsiveness, Multi-level Governance, and Public Entrepreneurship Theories. Pubilc Administration Quarterly. 41(1), 36. https://search.proquest.com/docview/1871486206?pq-origsite=gscholar
Benavides, A. D., Keyes, L. M. (2016). New Student Orientations: Supporting Success and Socialization in Graduate School Programs. Journal of Public Affairs Education. 22(1), 7. https://digital.library.unt.edu/ark:/67531/metadc1010748/
Keyes, L. M., Dicke, L.  (2016). Aging in America: A Parallel Between Popular Images of Aging and Public Policy Narratives.. Administrative Theory & Praxis. 38(2), . 
Keyes, L. M., Benavides, A. D. (2015). A Local Government's Response to the Adoption of Age-Friendly Policies. Journal of Aging in Emerging Economies. 5(1), . 
Keyes, L. M., Keyes, L. M., Phillips, D., T., M., Kelly, M., Trimble, G., Mayerik, C.  (2014). Transforming the way we live Together—A model to move communities from policy to implementation. Journal of Aging & Social Policy. 26(1-2), 117-130. 
Keyes, L. M., Rader, C., Berger, C.  (2011). Creating Communities: Atlanta's Lifelong Community Initiative. Physical & Occupational Therapy In Geriatrics. 29(1), .  United Kingdom: Taylor and Francis. 
Magazine/Trade Publication
Keyes, L. M. (2017). The 5 A's Public Administrators Need to Know about Planning for Older Adults. 3(1), .  Washington DC:. 
Newsletter
Keyes, L.  (2019). Should you Donate Time or Money?. Other. NA(NA), .  NA: WalletHub.com. https://wallethub.com/charity-calculator/#expert=laura-keyes
Research Report
Keyes, L. M., Tiwari, C., Collins, B., Lightbourne, J.  (2019). San Antonio Senior Services Assessment Report. 
White Paper
Krueger, S., Keyes, L., Collins, B., Vicars-Nance, J., Havir, K., Wheeler, T.  City of Allen Collaboration with Community Nonprofit Organizations: Options, Recommendations, and Best Practices. 
Keyes, L., Krueger, S., Collins, B., Vicars-Nance, J., Havir, K., Wheeler, T.  City of Allen Social Service System Response to COVID-19. 
Keyes, L.  (2019). Ageism: An Overview. Other. (1), 4.  Austin, Teas: Texas Health and Human Services. https://hhs.texas.gov/sites/default/files/documents/about-hhs/community-engagment/atw/atw-ageism-overview.pdf
Keyes, L., Collins, B., Tiwari, C.  (2019). San Antonio Senior Services Assessment Report, Prepared for the Department of Human Services. 



	
		
		
	  

	

	

  
    
	

	

	  

		

		   
Awarded Grants



  
  
  	  
          
Contracts, Grants and Sponsored Research  

 	 
	 	 
  
Grant - Service   
Benavides, A. D. (Co-Principal), Keyes, L. (Co-Principal), "Innovative Enrollment Growth Initiative Grant," Sponsored by University of North Texas, University of North Texas, $17000 Funded. (April 2017 – December 2019).
Grant - Teaching   
Keyes, L. M., "Career Connect Service Learning Grant," Sponsored by Career Connect Office, University of North Texas, $700.00 Funded. (May 1, 2019 – December 31, 2019).
Sponsored Research   
Collins, B. K. (Principal), Keyes, L. M. (Co-Principal), Tiwari, C. (Supporting), "Senior Services Age Friendly Cities Assessment, San Antonio, Texas," Sponsored by City of San Antonio, Local, $114196 Funded. (April 1, 2019 – December 30, 2019).



	
		
		
	  

	

	

	
	

  
  
  

  	

		

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					Overall
Summative Rating		
					Challenge and
Engagement Index		
					Response Rate
					
				

			
			
				

					
					
out of 5		
					
out of 7		
					%
 of 
students responded		
					
					
				

			
		


		
    
			
  • Overall Summative Rating (median):
    
			This rating represents the combined responses of students to the four global summative items and is presented to provide an overall index of the class’s quality. Overall summative statements include the following (response options include a Likert scale ranging from 5 = Excellent, 3 = Good, and 1= Very poor):
				
      
					
    • The course as a whole was
      • 
					
    • The course content was
      • 
					
    • The instructor’s contribution to the course was
      • 
					
    • The instructor’s effectiveness in teaching the subject matter was
      • 
				
    
			
    • 
			
  • Challenge and Engagement Index:
    
			This rating combines student responses to several SPOT items relating to how academically challenging students found the course to be and how engaged they were. Challenge and Engagement Index items include the following (response options include a Likert scale ranging from 7 = Much higher, 4 = Average, and 1 = Much lower):
				
      
					
    • Do you expect your grade in this course to be
      • 
					
    • The intellectual challenge presented was
      • 
					
    • The amount of effort you put into this course was
      • 
					
    • The amount of effort to succeed in this course was
      • 
					
    • Your involvement in course (doing assignments, attending classes, etc.) was
      • 
				
    
			
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