Chih-Hao (Justin) Ku

Previous Scheduled Teaching

Published Intellectual Contributions

Book Chapter

• Ku, C., Iriberri, A., Jena, G. (2016). Visual analytics for crime analysis and decision support. Data Mining Trends and Applications in Criminal Science and Investigations. 53--81. IGI Global.

Conference Proceeding

• Chang, T., Chen, Y., Hung, S., Ku, C., Lin, S., Chien, S. (2025). A Review on Shaping Chatbot Personalities via Large Language Models.
• Chen, C., Chang, Y., Ku, C. (2022). Deep Neural Network-based Question Answering System for Customer Relationship Management. PACIS 2022 Proceedings. 62
• Firoozi, M., Ku, C. (2019). Accountability on social media: CEO narratives and stakeholders' responses at the time of a crisis. https://www.uoguelph.ca/lang/news/2019/12/accounting-symposium-brings-together-faculty-across-world
• Ku, C., Chang, Y., Wang, Y., Chen, C., Hsiao, S. (2019). Artificial intelligence and visual analytics: a deep-learning approach to analyze hotel reviews & responses. 52nd Annual Hawaii International Conference on System Sciences (HICSS).
• Hsiao, S., Kao, T., Su, H., Ku, C. (2019). Effect of Social Influencer on Crowdfunding Project Efficiency. http://doti.is-research.com/
• Ku, C., Chang, Y. (2016). Natural Language Processing: From Text Mining to Social Media Analysis.
• Ku, C., Kwak, M., Yurov, K.M., Yurova, Y.V. (2014). A Study of the Influence of Gaming Behavior on Academic Performance of IT College Students.. AMCIS.
• Ku, C., Leroy, G. (2013). Automated crime report analysis and classification for e-government and decision support. Proceedings of the 14th Annual International Conference on Digital Government Research. 18-27. ACM. https://doi.org/10.1145/2479724.2479732
• Ku, C., Nguyen, J.H., Leroy, G. (2012). TASC-Crime report visualization for investigative analysis: A case study. 2012 IEEE 13th International Conference on Information Reuse \& Integration (IRI). 466--473.
• Iriberri, A., Ku, C., Leroy, G. (2008). Enabling synergy between psychology and natural language processing for e-Government: crime reporting and investigative interview system.. DG. O. 399--400.
• Ku, C., Iriberri, A., Leroy, G. (2008). Natural language processing and e-government: crime information extraction from heterogeneous data sources. Proceedings of the 2008 international conference on Digital government research. 162--170.
• Ku, C., Iriberri, A., Leroy, G., Ku, C.H., Iriberri, A., Leroy, G. (2008). Crime information extraction from police and witness narrative reports. 2008 IEEE Conference on Technologies for Homeland Security. 193-198. IEEE. https://doi.org/10.1109/ths.2008.4534448

Journal Article

• Ku, C., Chang, Y., Yichuan, W. (2024). How to Strategically Respond to Online Customer Reviews - A Strategy-Aware Deep Learning and Visual Analytics Approach. Information & Management.
• Firoozi, M., Ku, C. (2023). Corporate accountability during crisis in the digitized era. Accounting, Auditing & Accountability Journal. 36 (3) 933--964.
• Kao, T., Hsiao, S., Su, H., Ku, C. (2022). Deriving Execution Effectiveness of Crowdfunding Projects from the Fundraiser Network. Journal of Management Information Systems. 39 (1) 276--301.
• Chang, Y., Ku, C., Le Nguyen, D. (2022). Predicting aspect-based sentiment using deep learning and information visualization: The impact of COVID-19 on the airline industry. Information & Management. 59 (2) 103587.
• Zhu, J., Chang, Y., Ku, C., Li, S., Chen, C. (2021). Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning. Journal of Business Research. 129 860--877.
• Chang, Y., Ku, C., Chen, C. (2020). Using deep learning and visual analytics to explore hotel reviews and responses. Tourism Management.
• Chang, Y., Ku, C., Chen, C. (2019). Social media analytics: Extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor. International Journal of Information Management. 48 263--279.
• Ku, C., Firoozi, M. (2019). The Use of Crowdsourcing and Social Media in Accounting Research. Journal of Information Systems. 33 (1) 85-111. American Accounting Association. https://doi.org/10.2308/isys-51978
• Ku, C., Leroy, G. (2014). A decision support system: Automated crime report analysis and classification for e-government. Government Information Quarterly. 31 (4) 534--544.
• Yurov, K.M., Yurova, Y.V., Kwak, M., Ku, C. (2014). The effect of psychological and environmental factors on academic performance of video gamers. Issues in Information Systems.
• Ku, C., Leroy, G. (2011). A crime reports analysis system to identify related crimes. Journal of the American Society for Information Science and Technology. 62 (8) 1533--1547.

Poster

• You, X., Chang, S., Hung, S., Ku, C., Chang, Y. (2024). Using Multitask Learning with Pre-trained Language Models for Aspect-Based Sentiment Analysis in the Hospitality Industry.

Contracts, Grants and Sponsored Research

Fellowship

• Ku, C. (Other), "Doctoral Student Fellowship," sponsored by Claremont Graduate University, Other, $50000 Funded. (2007 - 2012).

Grant - Research

• Ku, C. (Principal), "Faculty Scholarship Initiative (FSI) Grant," sponsored by Cleveland State University, Other, $5000 Funded. (2022 - 2023).
• Ku, C., "Seed Grant," sponsored by Lawrence Technological University, Other, $5000 Funded. (2016 - 2017).